D2.545 - Perception of adult patients in an allergy clinic after using Scribe artificial intelligence, our experience

Artificial intelligence(AI) is rapidly becoming a transformative force in daily life and professional fields.In medicine, it promises improved diagnostics, streamlined treatments, and more human-centered care.This study, based on an anonymous survey, explores societal perceptions of AI’s integration into clinicalpractice, highlighting opportunities and challenges in healthcare adoption.

A cross-sectional study was performed from August to September 2025. Patients gave permission to participate in an anonymous study. They were asked if it was their first time using AI, then responded on a five-point scale: (Totally-agree, agree, neither-agree/nor-disagree, disagree, totally-disagree) about attention and listening time during the consultation(A), perception of the patient–doctor relationship(B), and comparison with traditional consultation(C).

Finally, participants were invited to give their opinion.

Ninety-five adult patients participed in the study, mean age of 38,5 y.o (age range 18-84), 60% were female. 91% were patients seen in a new consultation, for 96% it was their first experience with AI usedin a consultation.

Related to A: 58% strongly agreed that doctors dedicate sufficient time to patients during consultations.Additionally, 48% believed AI could help doctors listen more while writing less, and 54% feltconsultation quality would improve if doctors spent more time listening rather than handling paperwork.

Regarding to B: 80% totally-agreed with active listening improves the doctor-patient relationship, 50% totally-agreed with increases trust in the doctor by dedicating more time to listening, thanks to the supportof AI, 52% totally-agreed with a consultation with more listening and less writing by the doctor would increase patients' perception of empathy.

In relation to C: 48%  totally-agreed with the use of AI to streamline administrative tasks, 40% completely agreed with using AI to improve the patient experience during consultations, 36% strongly agreed about they would feel uncomfortable if AI processed their information without their knowing exactly how it would do so, 27% have raised concerns about how the use of AI might affect the confidentiality of their data.

Most patients feel truly listened to when doctors focus without typing. This strengthens doctor–patient relationships and creates a more positive, comfortable consultation atmosphere overall.